GENERAL TERMS AND CONDITIONS
OF SALE, DELIVERY, PAYMENT AND GUARANTEE
of Kraker Trailers Axel B.V., located at Vaartwijk 7, 4571 SV Axel, the
Netherlands, lodged with the Chamber of Commerce and Industry under number
KRAKER TRAILERS SUPPLY CONDITIONS AND TERMS
Art. 1 Definitions
As used in these terms and conditions, the following terms shall have the
1.1 Distributor: distributor of Kraker Trailers in a certain specified
area or country in Europe.
1.2 In writing: correspondence per letter, e-mail or fax.
1.3 Final client: the final buyer of the products.
1.4 Guarantee claim form: Application form that must be completely and
correctly filled in for the correct handling of any guarantee claim. A current
version of this form is available to dealers and service partners and can be
viewed at www.krakertrailers.eu.
1.5 Kraker Trailers guarantee procedure: see art 10 of these conditions.
1.6 Normal maintenance: maintenance according to the conditions
prescribed by Kraker Trailers or prescribed by the supplier of the component.
1.7 Normal use: loading and/or unloading of equally loaded non-corrosive
material, well fixed and secured, transported on well maintained roads, where
gross weight and speed of the trailer do not exceed the indicated values
applicable for the trailer. With regard to stationary installation normal use
means moving equally loaded non-corrosive material, with weight that does not
exceed the capacity indicated by Kraker Trailers.
1.8 Construction defect: permanent deformation and damage to the chassis
or body-construction not caused by overloading or negligence by the user.
1.9 Products: goods made by Kraker Trailers.
1.10 Product delivery date: the date mentioned on the invoice, not being
a deadline but a preliminary estimate.
1.11 Return parts form: Application form that must accompany defect parts
that are returned to Kraker Trailers. A current version of this form can be
downloaded from www.krakertrailers.eu.
1.12 Service Level Agreement: Agreement between Kraker Trailers and
service partners selected and approved by Kraker Trailers, allowing these
partners to carry out repairs on behalf of Kraker Trailers and on Kraker
1.13 Service Partner: Company or person with whom Kraker Trailers has
agreed a Service Level Agreement. A current overview of
recognized service points is available at www.krakertrailers.eu.
1.14 Standard guarantee period: 1 year for all types of trailers. For
type CF-Z (K-force, K-force HD, CF200 and CF400) this period can be prolonged
to 5 years provided the additional conditions will be fulfilled (see
articles 10.10, 10.11 and 10.12). In no event the guarantee period will exceed
6 years from the date Kraker Trailers delivered the product to a distributor or
1.15 Trailers: moving floor trailers and all other trailer and/or truck
bodies and constructions manufactured by Kraker Trailers.
Art. 2 Applicability
2.1 These terms and conditions are applicable to all offers, transactions
and relations between Kraker Trailers and the final client, user of the trailer
or other third parties with regard to Kraker trailers and other products,
regardless of the place(s) of residence or establishment of the parties to the
contract and regardless of the place were the contract was established or
should be carried out.
2.2 These general terms and conditions prevail over any terms and
conditions used by the final client or other third party. Kraker Trailers
explicitly dismisses the applicability of terms and conditions used by the
final client or third parties, unless they have been expressly accepted by
Kraker Trailers in writing.
2.3 If any stipulation of these terms and conditions should for whatever
reason be void, non enforceable or dissolved, all other parts remain intact and
Art. 3 Offers
3.1 All our offers are entirely without obligation.
3.2 Orders placed by phone, in writing or through our representatives,
service partners or distributors are only binding for Kraker Trailers after
Kraker Trailers has confirmed them in writing or from the moment Kraker
Trailers has made a start on their execution.
Art. 4 Terms of delivery and orders
4.1 The sales of products to the final buyer shall be performed on the
basis of placed orders under condition of their final acceptance by Kraker
4.2 Kraker Trailers reserves the right to deny any order on ground of
supply or technical difficulties.
4.3 Unless otherwise expressly agreed in writing, an agreed delivery date
is entirely without obligation and is not a deadline.
4.4 The buyer has no right to dissolution, compensation or suspension in
case Kraker Trailers exceeds an agreed delivery date.
4.5 After the contract has been agreed, the buyer is not allowed to
cancel his order anymore. If, for whatever reason, the buyer does not enable
Kraker Trailers to deliver the ordered trailer, the buyer is liable to pay 15%
of the contract price for type CF-Z (K-force, K-force HD, CF200 and CF400). For
special types, the buyer is liable tot pay 30% of the contract price in that
Art. 5 Products
5.1 Kraker Trailers is entitled to make any changes in the product
specification according to the development of the product.
5.2 The buyer has no right to dissolution, compensation or suspension in
case Kraker Trailers changes certain product specifications.
Art. 6 Prices and payments
6.1 The buyer shall pay for the purchased products on the basis of the
invoice issued by Kraker Trailers according to prices specified in pricelists
prepared by Kraker Trailers.
6.2 Kraker Trailers is entitled to demand security with a view to
supplies to be carried out or to charge the buyer in advance for orders to be
6.3 Prices given by Kraker Trailers in offers and confirmations of orders
are ex warehouse and VAT, sales, use and other taxes excluded. The buyer shall
be responsible for all taxes applicable to the products supplied by Kraker
Trailers, unless the buyer provides written proof of exemption.
6.4 All bank charges arising from payments by the buyer or from opening
and confirmation of letters of credit are for the account of the buyer.
6.5 The buyer shall pay the invoiced price at least at the delivery date
mentioned on the invoice.
6.6 If an order is delivered in parts, Kraker Trailers is entitled to
demand payment for each partial delivery. An invoice will then be sent for each
6.7 If payment is overdue, the buyer is immediately in default, a notice
of default is not required.
6.8 A late charge at the rate of one (1) percent per month or the highest
rate of statutory commercial interest allowed by article 6:119a of the
Netherlands Civil Code, whichever is higher, shall be applied to the total
invoice price for payments not received within thirty (30) days after the date
6.9 If after a contract has been agreed and before the trailer is
delivered the prices of tools, raw materials or parts, wages or any other
price-determining factors change, Kraker Trailers shall be permitted to alter
the price accordingly. This gives the buyer no right to dissolve the contract,
or to claim compensation or suspension.
Art. 7 Retention of title
7.1 All products delivered by Kraker Trailers, spare parts included, will
remain property of Kraker Trailers until their full payment has been received
by Kraker Trailers.
7.2 Products supplied by Kraker Trailers subject to a retention title may
only be sold in the context of the normal conduct of business.
The buyer of these goods is obliged to insure the goods subject to retention of
title and to keep them insured against fire, water damage, explosion and
In case Kraker Trailers wants to exercise his retention of title, all transport
and other costs related to it will be for the account of the buyer.
In case Kraker Trailers exercises its retention of title, the buyer is liable
tot pay 15% of the contract price for type CF-Z (K-force, K-force HD, CF200 and
CF400). For special types, the buyer is liable to pay 30% of the contract
Art. 8 Risk, transport, conditions and insurance
8.1 All transport shall take place under ‘Ex Works’ conditions, which
means that the buyer shall carry all costs and risks after the products have
left the company of Kraker Trailers in Axel. The buyer shall take care of all
legal and financial formalities of the transport, all formalities of the import
of the trailer in the buyer’s country included.
8.2 In the event of supply through third parties, the goods to be
supplied are at the risk of the buyer from the moment the goods have left the
plants or warehouses of the third party.
Art. 9 Use of trade mark
9.1 The owner or user of the Kraker Trailers will not remove, modify, or
in any other way camouflage or change the Kraker Trailer trade mark on the
products, on the packaging or on promotional materials.
9.2 In the event of a breach of the prohibition mentioned in article 9.1,
the owner or user is liable to a penalty of € 100,- per breach and for each day
the breach continues, without prejudice to Kraker Trailers right to demand full
Art. 10 Guarantee and repairs
1-year for construction defects and paintwork:
10.1 Kraker Trailers delivers new trailers with a 1-year guarantee on
construction defects and paintwork unless other guarantee conditions have been
agreed upon in advance, in writing. For type CF-Z (K-force, K-force HD, CF200
and CF400) this period can be prolonged to 5 years provided the additional
conditions as mentioned in article 10.10, article 10.11 and article 10.12 will
10.2 The guarantee period will be 1 year from the date the trailer was
delivered to the final buyer and will in no event exceed a six (6) year period
from the date Kraker Trailers delivered the product to a distributor or another
10.3 Specific instructions mentioned in the user’s manual regarding to
the use and maintenance the trailer must have been followed in order to be
entitled to lodge a valid guarantee claim.
Trailer body paintwork:
10.4 For the paintwork of the vehicle body, Kraker Trailers and the
paintwork supplier have a guarantee agreement. The % of guarantee reduces in
time due to wearing, respectively 100% for the 1st. year, 80% for the 2nd., 60%
for the 3d., 40% for the 4th. and 20% for the 5th. year. This agreement is
available upon request. Kraker Trailers applies the same conditions as stated
in this agreement to the guarantee agreement with the owner of the vehicle.
10.5 In case of a minor problem, which does not endanger the security and
function of the trailer and/or the costs related to solving the problem are not
in proportion to the problem the guarantee application will be rejected.
10.6 Corrosion in the welded seam, and just above the welded seam of the
lower boarder profile and sidewall plank profiles cannot always be prevented. A
minimal form of this corrosion is excluded of guarantee on basis of the
10.7 Specific (washing- and cleaning) instructions mentioned in the
user’s manual regarding to the body paintwork must have been followed in order
to be entitled to lodge a valid guarantee claim.
Zinc coated chassis guarantee
10.8.1 For the zinc coating of the chassis, Kraker Trailers and the
zinc-coating supplier have a guarantee agreement. This agreement is available
upon request. Kraker Trailers applies the same conditions as stated in this
agreement on the guarantee agreement with the owner of the vehicle.
10.8.2 For the spray galvanised parts of the chassis Kraker Trailers has
a guarantee agreement with the supplier of the coating. This agreement is
available upon request. Kraker Trailers applies the same conditions as stated
in this agreement on the guarantee agreement with the owner of the vehicle.
10.9 In case of a minor problem, which does not endanger the security and
function of the vehicle and/or the costs related to solving the problem are not
in proportion to the problem the guarantee application will be rejected.
General guarantee terms and conditions:
10.10 Guarantee will only be valid on the following terms and conditions:
10.10.1 The owner of the trailer must be in possession of a guarantee
certificate, stamped, signed and dated by an authorized Kraker Trailers dealer.
Kraker Trailers has the right to refuse a guarantee request if the guarantee
certificate is not completed fully or incorrectly.
10.10.2 Guarantee only covers normal use.
10.10.3 Guarantee on suitability for a certain cause or saleability is
10.10.4 Normal and periodical maintenance must have been carried out
according to the users’ manual and the vehicle must have been used for the
purpose it was constructed for.
Terms and conditions for prolonged 5-years period of guarantee:
10.11 The trailer must be checked by an authorized Kraker service partner
annually. This annual check concerns the construction and finish and must be
carried out in accordance with the check list drawn up by Kraker Trailers. This
checklist is available for dealers and service partners on
www.krakertrailers.eu. Appointments for this check must be arranged by the
owner of the trailer. Costs of the annual check will be determined by the
service point and will have to be paid by the owner of the trailer.
10.12 The owner of the trailer remains responsible for correct and
complete use of the guarantee certificate by the service dealer.
10.13 Guarantee procedure and repairs:
10.13.1 Repair costs of guarantee repairs must be approved previously by
Kraker Trailers every time a repair appears. The consent or refuse for repair
costs will be transmitted per letter, e-mail of fax to the service partner (or
non-Kraker) dealer within maximum two (2) working days after receiving any
10.13.2 Guarantee claims will only be handled if the guarantee claim form
is completely and correctly filled in and submitted to Kraker Trailers. This
form must be sent digitally to Kraker Trailers at: email@example.com.
10.13.3 Replaced parts must be kept available for inspection by Kraker
Trailers. They must be returned to Kraker Trailers if Kraker Trailers decides
this necessary. Defect parts returned to Kraker Trailers will only be handled
if they are accompanied with a completely and correctly filled in return parts
10.13.4 After Kraker Trailers has received a guarantee claim, Kraker
Trailers will provide the claimant with a guarantee claim number, which does
not implies that Kraker Trailers has accepted the guarantee claim.
10.13.5 Repairs under guarantee must be performed by selected Kraker
service partners. If for any reason repairs should be carried out by a
non-Kraker dealer, Kraker Trailers only compensates the costs which Kraker
Trailer calculates for the specific part or repair.
10.13.6 Kraker Trailers reserves the right to carry out guarantee repairs
on a trailer at its factory in Axel if Kraker Trailers considers this
necessary. Transport costs will be for the account of the final client of the
10.13.7 The previously accepted repair costs recognized as guarantee will
be paid by Kraker Trailers directly to the service partner or the dealer.
10.13.8 The guarantee only covers repair costs with regard to construction
defects. Reimbursing of labour costs will occur according to Kraker Trailers
10.13.9 In case of lack of agreement a German TUV expert previously
accepted by both parties shall be consulted in order to determine whether a
repair should be considered as guarantee.
10.13.10 The costs charged by TUV for the survey of damage will be for
the account of the final client of the trailer in case the TUV expert
determines that the repair is not to be considered as guarantee. In case the
TUV expert determines that a repair should be considered as guarantee, the
costs charged by TUV will be for the account of Kraker Trailers.
10.13.11 Guarantee for brakes, lighting, hydraulics, axles, moving floors
and parts subject to wear and tear will only be covered by guarantee if the
supplier of these components considers the defect to be covered by its
guarantee period and conditions. Kraker Trailers will submit these claims to
the component supplier and will charge the repair costs at the owner of the trailer.
If the component supplier considers the guarantee to be applicable, Kraker
Trailers will credit the charged costs.
10.13.12 The owner of the trailer or the service partner may also contact
the supplier of these components directly in order to submit a guarantee claim
regarding a component.
10.13.13 In case replaced parts have been ordered at Kraker Trailers, the
costs will be charged and must be paid awaiting the possible guarantee cover.
If these costs turn out to be covered by guarantee, Kraker Trailers will credit
the charged costs.
10.13.14 The full conditions of the guarantee are embodied in the trailer
10.14 Spare parts:
Kraker Trailers shall ensure supply of spare parts during the 5-years guarantee
period. The recognized service points have all the usual parts in stock. If
however for any reason a spare part is not in stock, Kraker Trailers will
deliver the spare parts within maximum ten (10) working days.
10.15 Exclusions and expirations
10.15.1 In case the technical condition of the trailers has been changed
significantly after delivery or the annual check, Kraker Trailers can refuse
any guarantee claim, unless Kraker Trailers has been informed in advance about
this technical change and has given written approval for the change and
confirms that the guarantee for the trailer will still be valid.
10.15.2 Guarantee does not include normal wear and tear.
10.15.3 Guarantee does not include damage caused by misuse.
10.15.4 Guarantee expires the moment the trailer is sold without notification
to Kraker Trailers.
10.15.5 Guarantee repairs will not prolong the guarantee period.
10.15.6 Minimal problems, not endangering the security and the
functioning of the trailer will not be covered by the guarantee if the repair
costs are not proportional to the problem.
10.15.7 The following costs will in no event be covered by the guarantee:
10.15.7.1 Transport costs of the trailer.
10.15.7.2 Travelling expenses.
10.15.7.3 Loss of income (real and estimated).
10.15.7.4 Rental costs.
10.15.7.5 Cargo damage.
10.15.7.6 Consequential damage, direct as well as indirect.
10.16 Kraker Trailers reserves the right to refuse a guarantee claim in case
these guarantee conditions or other general conditions have no be fulfilled by
Art. 11 Cession of the rights and obligations
11.1 Rights and obligations arising from these terms and conditions may
be transferred to third parties only after prior written consent of the other
11.2 Rights and obligations resulting from these terms and conditions
shall be transferred to legal successors of the parties
Art. 12 Liability of the parties
12.1 Kraker Trailers takes no responsibility for any lawful or unlawful action
of the final buyer towards third parties or customers that may cause any
12.2 Kraker Trailers takes no responsibility for any damages suffered by or
claims made by any third party or customer with regard to Products used by the
12.3 Parties warrant that they are adequately insured for liability, at least
to the amount of € 1.250.000,-.
12.4 In case of any defects on delivered products the buyer shall report so
within five (5) days to Kraker Trailers.
12.5 Kraker Trailers shall in no event be liable for any indirect, incidental,
special or consequential damages arising out of or relating to the sale or use
of its products by the buyer.
12.6 Kraker Trailers’ liability whether based in contract, tort, or otherwise,
shall not in any event exceed the amount paid by the liability insurance
company. In case the liability insurance company does not pay any
indemnification, Kraker Trailers’ liability shall not exceed the contract price
for the particular products to a maximum of € 25.000,-.
Art. 13 Force majeure:
13.1 Kraker Trailers’ short coming shall not be attributable if she is in a
situation of force majeure. Force majeure is understood to mean:
13.1.1 Interruption of operations of whatever nature, regardless of the manner
in which it arose.
13.1.2 Technical difficulties of whatever kind, hindering the production.
13.1.3 Overdue supply or other supply difficulties by Kraker Trailers’
13.1.4 Transport difficulties or restrictions of whatever kind, hindering or
restricting the transport to the buyer.
War (threat), riots, sabotage, floods, fire, lockouts, plant occupation,
strikes and new government measures. Kraker Trailers reserves the right to
dissolve the agreement in case of force majeure.
Art. 14 Governing Law, disputes
14.1 Shall any dispute arise as a result of performance or interpretation
of provisions of these terms and conditions or in relation to these terms and
conditions, parties will first try to solve it by means of compromise.
14.2 If the Parties fail to reach mutual agreement, they will refer the
dispute to the Court of Middelburg, the Netherlands.
14.3 In the event of disagreement or lack of clarity about the meaning or
interpretation of one or more of the underlying terms or conditions, the user
manual shall be decisive.
14.4 These terms and conditions and all other arrangements arising from
them will be governed by Dutch law exclusively. The United Nations Convention
on Contracts for the International Sale of Goods (CISG) is expressly excluded.